Last Updated: January 2025
Introduction
Higienix Servicios ("Company," "we," "us," "our," or "Provider") is a professional cleaning services company with Mexican origins now based in the United States, committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information You Provide:
- Name and contact information (email, phone number, address)
- Service appointment details and preferences
- Payment information (processing through secure third-party providers)
- Communication history with our company
- Customer feedback and survey responses
Automatically Collected Information:
- Browser type and IP address
- Pages visited and time spent on the website
- Referring website information
- Device information (operating system, screen resolution)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing and improving our cleaning services
- Processing orders and payments
- Sending service confirmations and updates
- Responding to customer inquiries and support requests
- Marketing and promotional communications (with your consent)
- Analytics and website improvement
- Complying with legal obligations
- Fraud prevention and security
3. Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: Information needed to provide our cleaning services
- Legitimate Interest: Improving our services and website functionality
- Consent: Marketing communications and non-essential cookies
- Legal Obligation: Compliance with tax and regulatory requirements
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, hosting providers, email services
- Business Partners: Only with your explicit consent
- Legal Requirements: If required by law or legal process
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal data to third parties for marketing purposes.
5. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Generally:
- Customer account data: For the duration of the business relationship plus 3 years
- Transaction records: 7 years (for tax purposes)
- Website analytics: 2 years
- Marketing communications: Until you unsubscribe
6. Your Rights and Choices
GDPR Rights (if applicable):
- Right to Access: Obtain a copy of your personal data
- Right to Correction: Correct inaccurate information
- Right to Deletion: Request deletion of your data (right to be forgotten)
- Right to Restrict Processing: Limit how we use your data
- Right to Portability: Receive your data in a structured format
- Right to Object: Oppose processing including direct marketing
- Right to Lodge a Complaint: Contact a supervisory authority
Additional Rights:
- Opt-out of marketing communications
- Control cookie preferences
- Request information about how data is processed
To exercise any of these rights, contact us at [email protected]
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable targeted advertising
- Preference Cookies: Remember your settings
See our Cookie Policy for more details and to manage your preferences.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against:
- Unauthorized access
- Data breaches
- Loss or corruption
- Unlawful processing
Our security measures include:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
While we strive to protect your data, no system is entirely secure. We cannot guarantee complete security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our services are not intentionally directed to children under 13 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information and notify the parent or guardian.
11. International Data Transfers
If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our website, you consent to such transfers subject to applicable data protection laws.
12. Data Protection Officer
For privacy-related inquiries, contact:
Email: [email protected]
Address: 388 Luckie St NW, Atlanta, GA 30313, USA
13. Policy Changes
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website indicates acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy or our privacy practices:
Email: [email protected]
Phone: +1 (425) 568-9744
Address: 388 Luckie St NW, Atlanta, GA 30313, USA
